Refund Returns and Exchanges Policy:
We want you to be completely happy with your order, but if the product you have purchased doesn’t satisfy you 100%, you have the option to return the item for a full refund.
Refunds on Clothing items
You can expect a refund in the same form of payment originally used to the purchase, within 7 days of our receiving the returned order purchased.
Refunds will be authorised only after a full inspection of the Goods by our Returns department.
Full refund of the cost of the Goods is wholly conditional upon Goods being returned in the original packaging and in a re-sellable condition.
All item(s) must be returned in good condition, you will then receive full refund for the item. Any item(s) returned with damage caused by the customer (from personal use or insufficient packaging when returning the item(s)) shall be returned to the customer.
Return the items with all Arabian Nites swing tags still attached.
To qualify for this you must arrange your own shipping.
All return shipping charges must be prepaid. We cannot take responsibility for any items lost in the post, in such circumstances returns and refunds cannot be issued.
It is advise you to keep the postal tracking number and to ensure you have insurance for your return package.
We recommend that you:
- Pack the item(s) securely in the original product packaging. Please include all parts, for example belts, buckles, hoods…and so forth.
- Include the Exchange & Return Form with the reason for returning the item and to advise us on whether you require an exchange or a refund.
Terms & conditions
Returns that are damaged, worn, soiled, washed, fabrics that are damaged, pulled or altered will not be accepted. We advise that when trying on items of clothing, please ensure that you are not wearing perfume, make-up or deodorant which may leave a scent or mark on the item.
Arabian Nites will not refund any goods that have been signed for by another delivery address, or for items returned to us which are lost and fail to reach us. Please make sure items are accompanied by a tracking number provided by your courier company.
We will make every reasonable effort to assist you with your returns. You must contact us within 7days of receiving your goods.
Please ensure all product information is carefully noted before you purchase our products. Any clearance/sale stock items can be exchanged.
Accessories Scarves and beaded items:
In the interests of hygiene all accessories scarves and beaded items including head accessories and arm wear cannot be exchanged or refunded. Please ensure that all product information is carefully noted before purchasing your item.
Please note that Parcels that are sent to countries outside the EU will be subject to customs clearance upon entry into the destination country. You will be responsible for customs clearance. You must complete customs declaration, clearly stating that the package contains ‘RETURNED GOODS’.
If your parcel is stopped at UK Customs and a charge levied, we will refuse payment and the package will be returned to the sender. Under no circumstances can Arabian Nites pay customs duty in order to receive back our items.
Unfortunately, we cannot refund or exchange on customer damaged items (your statutory rights are not affected).
We do not offer refunds/exchanges on any of our customised services.
Any fees which Arabian NItes shall incur, by returning the damaged items/items not in their original saleable condition, to the sender must be settled prior to any further action being taken (fees will vary depending on the location of the sender and will be confirmed prior to goods being sent). This can either be done by, deducting the return postage fee from any eligible refund money due or an additional payment can be made (liaison shall take place with our team via email correspondence should such a situation arise).
Exchanges are available based on stock availability. Shipping is free on the replacement items. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.
Exchanged items out of Stock
If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible. There is no delivery charge for exchanging items. You will be sent an email to inform you on your exchange or refund.
- Contact our Customer Services number 0207 377 9954
- Send the return package to the following address:
44 Whitechapel Road
Damaged or Defective Items:
- All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately at our customer service on 0207 377 9954. (This service is only for uk based only)
- Items should be returned in their original packaging to ensure they are adequately protected in transit.
- We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for guidance.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
We will continually update our online store with sales and promotions in store and on website.
If you received a promotional offer when you placed your order and are no longer eligible for this promotion, as a result of a return this will be reflected in the refund received. Please note that the original shipping charges are non refundable and if your shipping fee is free and was waived (thanks to free shipping promotion).
Prices are subject to change without notice. Prices are inclusive of VAT.
Contact our Sales Team:
If you have a question about any aspect of your order or our website, our customer service representatives are available to help you via email or live chat during our working hours Monday to Friday from 12.00pm to 6.00pm