Returns, refunds & exchanges
We want you to love every piece. If something isn't quite right, here is everything you need to know, in one place.
In-store and online policies differ. This page covers online orders.At a glance
How to return
Four simple steps. Please complete each one within the 7 day window.
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Request your return within 7 days
Fill in the return request form on this page, or email sales@arabiannites.co.uk, within 7 days of receiving your item(s).
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Receive your free return label
We'll email your label within 5–7 working days, often sooner. Free return labels are for UK residents only.
General enquiries are answered within 7 working days.
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Pack and post your return
Send your item(s) back within 7 days of receiving your label, in the original packaging with the Arabian Nites tag attached.
Include the Order Form with your reason for returning and whether you'd like a refund or an exchange. Keep your tracking number.
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We process your return
Refunds go back to your original payment method within 7–10 working days of your return reaching us. PayPal refunds may take a little longer.
Exchanges are arranged by email, and any delivery payment is taken over the phone.
What can be returned
Please check product details carefully before you buy.
- Full-price clothingWithin 7 days, postage not includedRefund or exchange
- Sale & clearance itemsExchange only
- Promotional & discounted itemsClassed as sale items as they are not full priceExchange only
- Altered itemsIncluding shortened lengths. Altered items are not refundableExchange only
- Local pick-up ordersIf not collected within 7 days of purchaseExchange only
- Hijabs, scarves & accessoriesFor hygiene reasonsNot returnable
- Beaded items, head accessories & arm wearFor hygiene reasonsNot returnable
- Free gift itemsNot returnable
- Customised servicesNot returnable
Return condition
To be accepted for a refund or exchange, items must be:
- In their original condition and packaging, ready to resell
- Returned with the Arabian Nites tag still attached
- Unworn and unwashed
- Free from perfume, make-up, deodorant or any odour
- Free from damage, pulls or marks to the fabric
- Requested and sent back within the 7 day windows
Items that don't meet these conditions, or that arrive damaged through use or poor packaging, will be sent back to you. Any return postage costs must be settled first, either deducted from an eligible refund or paid separately. We'll confirm the cost by email before sending.
Request a return label
Tell us what you're returning and we'll email your free UK return label within 5–7 working days, often sooner.
Refunds, exchanges & more
Refunds
- Refunds are made to your original payment method within 7–10 working days of your return reaching us.
- PayPal refunds may take longer to process.
- A full refund depends on the item arriving in its original packaging and in resaleable condition.
- Original postage is non-refundable, including where free shipping was applied through a promotion.
- If a return means your order no longer qualifies for a promotion you received, this will be reflected in your refund.
Exchanges
- Exchanges are subject to stock availability, which can change between placing and accepting an order.
- If an item becomes unavailable, we'll email you as soon as possible to arrange an exchange or refund.
- Exchanges are arranged by email. Any delivery payment is taken over the phone.
- Promotional codes cannot be combined or applied retroactively to exchanges.
Damaged, faulty or incorrect items
- If your item isn't in perfect condition, please call us straight away on 0207 377 9954 (UK customers).
- Received the wrong style? Contact us immediately. Our garments are handmade in limited quantities and we'll send the correct piece as soon as possible.
- Please note our press buttons are not faulty. They are designed to sit hidden when pressed together.
- Return items in their original packaging so they're protected in transit.
Local pick-up orders
If you're unable to collect your item within 7 days of purchase, a refund will no longer be available. We're still happy to offer an exchange.
International returns
- Free return labels are for UK residents only.
- Parcels sent from outside the EU are subject to customs clearance, which is your responsibility.
- Please complete the customs declaration and clearly mark the parcel "RETURNED GOODS".
- If a parcel is stopped at UK Customs and a charge is applied, we're unable to pay it and the parcel will be returned to the sender.
Delivery & your order
- Free UK standard delivery on orders over £80, and free UK next day delivery on orders over £120.
- We aim to dispatch within a day or two. If you need your order by a certain date, we recommend Next Day Delivery.
- Orders that need shortening or other alterations aren't eligible for next working day delivery. They're sent by standard delivery once the alteration is complete.
- Deliveries may take longer during Ramadan and Eid due to high order volumes.
- Delivery addresses can't be changed once an order is placed.
- We can't refund goods signed for at another address, or returns that are lost and don't reach us. Please use a tracked service and keep your tracking number.
Colours, sizing & pricing
- We make every effort to show colours accurately, but they may look slightly different depending on your screen.
- All sizes and measurements are approximate. Please see our size guide for help.
- We take care to ensure product details, descriptions and prices are correct when published.
- Prices include VAT and may change without notice.
- Promotions and flash sales apply only from the date issued and can't be applied to earlier purchases.
Need help with a return?
Our team is here Monday to Friday, 12pm to 6pm. We'll always make every reasonable effort to help.
Your statutory rights are not affected.